Hoome

Menu

Contact Us

Downsizer Journey

Downsizer Journey

Understanding the Downsizer Journey

Downsizers aren't price-shopping, they're confidence-shopping. They need clarity on single-level living, accessibility features, and low-maintenance design. More importantly, they need proof you understand the life transition they're making. Here's how we help you connect at every stage.

Catalyst

It's time to simplify

It's time to simplify

It's time to simplify

It's time to simplify

It's time to simplify

It's time to simplify

Catalyst

"It's time to simplify"

The Emotional Triggers

Exhaustion from endless home maintenance

Worry about managing stairs as they age

Loneliness in a house that's too big and empty

Frustration with rising costs and wasted space

Fear of being unable to cope if something happens

Excitement about travel and freedom without property burden

Strategic Insight

Downsizer Journey buy on emotion first, then justify with facts. They're driven by feelings about their changing life, not builder comparisons. Understanding these emotional triggers shapes your brand positioning, messaging framework, and content strategy. This insight informs everything we create for you.

Strategy

How We Help You Connect

01

Messaging that Resonates

We translate your technical capabilities into life-stage language. "Single-level homes" becomes "no stairs, no stress." "Universal design" becomes "built for how you'll live for decades." This messaging framework flows through every customer touchpoint, from your website to your advertising to your sales collateral.

Content Production

Messaging that Resonates

02

Brand Voice that Connects

Your brand becomes a trusted adviser, not a salesperson. We develop a tone that's authoritative yet empathetic, premium but approachable. Downsizers respond to confidence and care, not hard selling or urgency tactics.

Content Production

Brand Voice that Connects

03

Content Architecture

We map content for real questions downsizers ask: rightsize vs renovate, strata vs freehold, realistic timelines, and maintenance expectations. Content is organised for how people search and scan, not how builders categorise homes. This architecture guides all content creation across your digital presence.

Content Production

SEO

Content Architecture

04

Lead Qualification Tools

We design brief questionnaires that help downsizers clarify their priorities (accessibility needs, maintenance preferences, and timeline expectations) while giving your sales team the context they need before the first conversation. These tools are built during this stage and deployed in Awareness and Discovery.

Custom Tool Development

SEO

Lead Qualification Tools

Why This Matters

Decorative graphic
Without understanding the catalyst, everything else is guesswork. Generic agencies jump straight to ads and hope for the best. We start here because these emotional triggers carry through every stage of the journey. When your marketing recognises downsizers' feelings, not just their needs, you build trust before they contact you.

What fits our new life?

What fits our new life?

What fits our new life?

What fits our new life?

What fits our new life?

What fits our new life?

Awareness

"What fits our new life?"

What Downsizers Seek

Proof of single-level or lift-ready designs

Clear maintenance requirements

Security and accessibility features

Proximity to services and family

Realistic build timelines

Strategic Insight

Show fit fast. Downsizers filter by lifestyle first, price later. They want to see themselves in the home before they ask about cost. Lead with ease of living, not promotional pricing. Make it obvious you understand the practical realities of their life stage.

Strategy

How We Help You Connect

01

Website Optimisation

Navigation organised by lifestyle goals first, then location, then specific plans. Prominent filters for accessibility features (wide hallways, step-free entries), maintenance level (lock-and-leave, low-upkeep exteriors), and energy efficiency (solar-ready, high insulation). Make finding the right home intuitive, not exhausting.

Website UX/UI & Development

CRO

Website Optimisation

02

Search Visibility

SEO targeting for phrases downsizers actually use: "single-level homes [city]," "low-maintenance builders," "downsizer-friendly designs," "accessible home builders." Capture their intent when they're actively exploring options, using the content architecture developed in the Catalyst stage.

SEO

Content Production

Search Visibility

03

Educational Advertising

SEO targeting for phrases downsizers actually use: "single-level homes [city]," "low-maintenance builders," "downsizer-friendly designs," "accessible home builders." Capture their intent when they're actively exploring options, using the content architecture developed in the Catalyst stage.

Social Ads

Performance Display

Ad Creative Development

Educational Advertising

04

Lead Qualification

Deploy the brief assessment tools created in Catalyst. These capture lifestyle priorities, accessibility requirements, and timeline expectations while feeling helpful rather than salesy. Every lead that comes through includes context your sales team needs to have meaningful first conversations.

Custom Tool Development

CRO

Lead Qualification

05

Location Guides

Suburb and region profiles focused on what matters to downsizers: proximity to medical services, public transport quality, shopping and community centres, and walkability scores. Show you understand their life beyond the property boundary. Make location decision-making easier and more confidence-inspiring.

Content Production

SEO

Location Guides

06

Visual Proof

Short 60 to 90-second video walkthroughs of completed homes. Highlight accessibility features in action, demonstrate maintenance benefits, and show real outcomes for real downsizer clients. Hosted on your website and optimised for YouTube searches. Authentic proof beats any written claim.

Video

SEO

Visual Proof

Performance Focus

Decorative graphic

Search visibility for downsizer-specific terms

Filter usage rates on website

Qualified lead generation (with context)

Video engagement and completion rates

Prove it's right for us

Prove it's right for us

Prove it's right for us

Prove it's right for us

Prove it's right for us

Prove it's right for us

Consideration

"Prove it's right for us"

What Downsizers Need

Clear comparisons without complexity

Inclusion vs upgrade transparency

Warranty and aftercare details

Builder stability proof

Strategic Insight

Clarity beats complexity at this stage. Downsizers feel overwhelmed by choice and anxious about making the wrong decision. Help them compare confidently without adding to their stress. Reduce uncertainty through transparency, not through more information.

Strategy

How We Help You Connect

01

Comparison Tools

Simple side-by-side comparison of 2 to 3 home designs, focusing on accessibility features (hallway width, bathroom access, internal thresholds) and maintenance requirements (exterior materials, garden size, cleaning considerations). Export-ready summary for consultations. Visual checkmarks and crosses, not dense specification tables.

Website UX/UI & Development

CRO

Comparison Tools

02

Social Proof

Case studies filtered specifically for downsizer clients. Before-and-after stories showing maintenance time savings and lifestyle improvements. Clear warranty terms and aftercare commitments. Builder stability indicators (years in business, homes completed, industry awards). Real results from people in similar situations build confidence faster than any marketing claim.

SEO

Content Production

Social Proof

03

Education Sequences

Automated email and SMS nurture programmes: practical moving checklists, selection decision guides, timeline expectations for different build types. Educational content that maintains engagement while they evaluate. Positions you as supportive partner, not pushy vendor waiting for a decision.

Email/SMS Nurture

Content Production

Education Sequences

04

Flexible Consultations

Video consultation options for initial discussions are particularly valuable when interstate family members are involved in decision-making. Shows flexibility and respect for their situation. Makes the consultation process less intimidating and more accessible.

CRM

Marketing Automation

Flexible Consultations

05

Cost Calculators

Interactive comparison of current home maintenance costs vs your low-maintenance design. Include realistic estimates for garden upkeep, exterior painting, gutter cleaning, and energy bills. Concrete savings projections, not abstract efficiency claims. Makes the financial case tangible and personal.

Custom Tool Development

CRO

Cost Calculators

Performance Focus

Decorative graphic
  • Comparison tool usage and exports
  • Nurture email engagement rates
  • Consultation bookings
  • Time spent in consideration stage

Make it simple

Make it simple

Make it simple

Make it simple

Make it simple

Make it simple

Decision

"Make it simple"

Decision Drivers

Timeline confidence

Process transparency

Communication clarity

Aftercare assurance

Strategic Insight

Downsizers value certainty over speed. They're not impulse buyers rushing to sign. Remove every point of friction from the contract process and show them exactly what happens next. Your sales team should inherit qualified, well-informed leads who are ready to engage seriously, not cold prospects who need convincing from scratch.

Strategy

How We Help You Connect

01

Streamlined Enquiries

Friction-free landing pages that capture lifestyle preferences (single-level priority, accessibility requirements, maintenance expectations), and a desired move-by date upfront. One-tap phone booking or instant SMS connection. Mobile-optimised forms with minimal fields. Fast qualification leads to faster, more productive appointments.

Landing Pages

CRO

Streamlined Enquiries

02

Sales Enablement

CRM integration that pre-populates lead records with all the context captured through earlier touchpoints: assessment responses, content consumed, plans viewed, and tools used. Response SLAs to ensure speed-to-contact. Offline conversion tracking (display home visits, contracts signed) fed back to advertising platforms for optimisation. Marketing truly supports the sales close, not just the lead generation.

CRM & Marketing Automation

Attribution & Integrations

Offline Conversion Tracking

Sales Enablement

03

High-Intent Campaigns

Paid search targeting decision-ready phrases: "downsizer homes available now," "move by [specific date]," "ready-to-build single-level." Capture buyers at the moment they're ready to commit. Budget concentrated on high-conversion intent, not broad awareness.

Search Ads

Remarketing

High-Intent Campaigns

04

Finance Partnerships

Established connections to mortgage brokers who understand downsizer situations (equity release, asset downsizing, retirement income assessment). Co-branded content or warm referral pathways. Addresses a major decision blocker before it derails the sale. Shows you support the whole journey, not just your part of it.

Content Production

Finance Partnerships

05

Contract Clarity

Simple, visual explainers of your contract terms, payment schedule structure, and change-order process. Available as short video or downloadable PDF. Reduces contract-signing anxiety and speeds decision-making. Pre-emptively answers the questions your sales team hears repeatedly, making their consultations more productive.

Video

Content Production

Contract Clarity

Performance Focus

Decorative graphic
  • Speed of first response to enquiries
  • Lead-to-contract conversion rate
  • Attributed revenue by marketing source
  • Sales cycle length (tracking improvements)
  • Cost per contract (true customer acquisition cost)

This fits perfectly

This fits perfectly

This fits perfectly

This fits perfectly

This fits perfectly

This fits perfectly

Advocacy

"This fits perfectly"

Advocacy Drivers

Satisfaction the home truly suits their next chapter

Trust earned through reliable delivery and aftercare

Gratitude for a patient, pressure-free process

Helpfulness guiding peers through the transition

Building Advocates

Happy downsizer clients are your most valuable marketing asset. They have established networks of friends in similar life stages, facing the same decisions. Make it effortless for them to share their positive experience. Word-of-mouth from someone who's been through the journey carries more weight than any advertising.

Strategy

How We Help You Connect

01

Build Updates

Regular email and SMS with visual progress photos and clear next steps in the build process. Keeps clients calm and informed during what can be an anxious period. Reduces unnecessary phone calls to your team. Sets the foundation for positive reviews by maintaining confidence throughout construction.

Email/SMS Nurture

CRM & Marketing Automation

Build Updates

02

Aftercare Programmes

Seasonal maintenance tips delivered at relevant times of year. Warranty reminders before expiry dates. Review requests sent at natural positive moments (after successful handover, after first season in home). Shows ongoing care beyond the sale. Generates organic positive feedback when clients are most satisfied.

Email/SMS Nurture

Content Production

Aftercare Programmes

03

Exclusive Events

Small, quiet morning display home tours exclusively for recent clients and their friends. Intimate group size (8 to 12 people maximum). Premium coffee and light catering. Feels like an exclusive invitation, not a sales event. Natural environment for clients to introduce builder to their network. Seeds high-quality warm referrals.

Content Production

Exclusive Events

04

Story Capture

Professional video testimonials (2 to 3 minutes) focused on lifestyle transformation, not just construction quality. How does daily life feel different? What worries disappeared? How does travel work now? Emotional stories resonate more than technical specifications. Use across website hero sections, social media, and paid advertising. Authentic client voices beat any agency-written ad copy.

Video

Content Production

Story Capture

05

Community Building

Private Facebook group or email newsletter for downsizer clients. Share practical tips (garden maintenance shortcuts, local service recommendations, and energy efficiency tricks). Light-touch moderation required. Builds ongoing loyalty and generates continuous referral opportunities. Clients stay connected to your brand long after handover.

Social Ads

Email/SMS Nurture

Content Production

Community Building

06

Referral Incentives

Simple, attractive referral programme: $1000 credit towards upgrades or selections when a referred friend signs a contract. Clear tracking system ensures rewards are delivered reliably. Downsizers naturally discuss their building experience with friends considering the same move. Make it easy and worthwhile for them to recommend you formally.

CRM

Marketing Automation

Referral Incentives

Performance Focus

Decorative graphic
  • Online review ratings and volume
  • Referral lead volume and quality
  • Net Promoter Score (post-completion)
  • Customer lifetime value (referrals, repeat builds, upgrades)

Capabilities

What we actually do

01

Marketing

01

SEO

Get found by home buyers and land owners searching for builders in your area. We optimise your website to rank for the searches that matter, driving consistent qualified traffic. Includes keyword research, technical optimisation, content strategy, and ongoing performance tracking.
01

Search Ads

Capture high-intent buyers actively searching for builders right now. We create and manage campaigns that target buyers at the exact moment they're ready to take action. Includes campaign structure, keyword targeting, ad copywriting, bid management, and conversion tracking.
01

Performance Display Advertising

Get found by home buyers and land owners searching for builders in your area. We optimise your website to rank for the searches that matter, driving consistent qualified traffic. Includes keyword research, technical optimisation, content strategy, and ongoing performance tracking.
01

Social Media Advertising

Reach different buyer types with tailored messaging that addresses their specific concerns. First home buyers need different content than downsizers or investors, and we create campaigns that speak to each. Includes audience targeting, creative production, A/B testing, and ongoing optimisation.
01

Email & SMS Nurture Campaigns

Keep buyers engaged throughout the long consideration period with automated, relevant touchpoints. We send the right message at the right time, from post-display visit follow-ups to selection deadline reminders. Includes sequence design, content creation, automation setup, and performance tracking.
01

Remarketing & Retargeting

Stay top of mind with buyers who have already shown interest in your builds. We serve timely, relevant content based on where they are in their journey, from display visit reminders to selection support. Includes cross-channel tracking, dynamic creative, and journey-stage messaging.
02

Design

02

Website Design & Development

Create a digital experience that guides buyers from curiosity to consultation like a helpful sales consultant would. We design fast, intuitive sites with clear paths to display homes, pricing, and booking appointments. Includes UX/UI design, development, mobile optimisation, and CMS setup.
02

Brand Strategy & Guidelines

Establish a distinctive brand that sets you apart from volume builders and resonates with your ideal buyers. We define your positioning, visual identity, and messaging framework to ensure consistency across all touchpoints. Includes brand strategy, logo design, colour palette, typography, and usage guidelines.
02

Digital Ad Creative

Create scroll-stopping ads that feel relevant, not interruptive, at each stage of the buyer journey. We develop creative that addresses specific buyer concerns with proof points that build trust. Includes ad design for social, display, and search, with journey-stage variations and A/B test versions.
02

Content Production

Answer the questions keeping buyers up at night with guides, checklists, and resources that build trust. We create content that reassures buyers throughout their journey, from "how to choose a builder" to "what happens during construction". Includes research, writing, design, and publishing.
03

Technology

03

CRM & Sales Systems Setup

Automate lead routing and follow-up so no opportunity falls through the cracks. We set up systems that assign leads to the right sales rep, track buyer stage, and prompt timely follow-up. Includes CRM configuration, workflow automation, sales pipeline setup, and team training.
03

Marketing Automation

Nurture leads automatically with personalised content based on their behaviour and stage in the journey. We build sophisticated campaigns that feel personal while running on autopilot. Includes automation platform setup, workflow design, email sequences, and integration with your CRM.
03

Offline Conversion Tracking

Close the loop between ad spend and actual revenue by tracking calls, appointments, and contracts. This lets ad platforms optimise for real sales, not just form fills, dramatically improving results over time. Includes tracking setup, CRM integration, and platform configuration.
03

Interactive Tools & Calculators

Engage and qualify buyers with interactive tools that answer their questions while capturing valuable intent signals. Budget calculators, timeline estimators, and style quizzes educate buyers while helping your sales team prioritise follow-up. Includes tool design, development, integration, and analytics.
03

Dashboards & Reporting

See the clear line from marketing spend to revenue with dashboards that show what's working and what's not. We create executive overviews for the big picture and channel deep-dives for tactical decisions. Includes dashboard design, data connection, automated reporting, and QA monitoring.

How we tailor this for your brand

Every module is an option, not a must. We prioritise based on your USPs - e.g., single‑level specialists (emphasise Accessibility Pre‑Brief + Ease‑of‑Living Compare), KDR mastery (add Planning Feasibility Lite for established suburbs), energy performance (lead with Running‑Cost Estimator + spec proof), and lock‑and‑leave communities (strata clarity + security proof).

Let's build what's next, together.

Awards & Recognition

Summit Creative Awards 2022
Hermes Creative Awards 2025
Nyx Awards 2025
Summit Creative Awards 2025
Muse Creative Awards 2025