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Understanding the Downsizer Journey
Downsizers aren't price-shopping, they're confidence-shopping. They need clarity on single-level living, accessibility features, and low-maintenance design. More importantly, they need proof you understand the life transition they're making. Here's how we help you connect at every stage.
Catalyst
Understanding the Downsizer Journey
Downsizers aren't price-shopping, they're confidence-shopping. They need clarity on single-level living, accessibility features, and low-maintenance design. More importantly, they need proof you understand the life transition they're making. Here's how we help you connect at every stage.
Catalyst
It's time to simplify
It's time to simplify
It's time to simplify
It's time to simplify
It's time to simplify
It's time to simplify
The Emotional Triggers
Exhaustion from endless home maintenance
Worry about managing stairs as they age
Loneliness in a house that's too big and empty
Frustration with rising costs and wasted space
Fear of being unable to cope if something happens
Excitement about travel and freedom without property burden
Strategic Insight
Strategic Insight
Strategy
01
We translate your technical capabilities into life-stage language. "Single-level homes" becomes "no stairs, no stress." "Universal design" becomes "built for how you'll live for decades." This messaging framework flows through every customer touchpoint, from your website to your advertising to your sales collateral.
Content Production
02
Your brand becomes a trusted adviser, not a salesperson. We develop a tone that's authoritative yet empathetic, premium but approachable. Downsizers respond to confidence and care, not hard selling or urgency tactics.
Content Production
03
We map content for real questions downsizers ask: rightsize vs renovate, strata vs freehold, realistic timelines, and maintenance expectations. Content is organised for how people search and scan, not how builders categorise homes. This architecture guides all content creation across your digital presence.
Content Production
SEO
04
We design brief questionnaires that help downsizers clarify their priorities (accessibility needs, maintenance preferences, and timeline expectations) while giving your sales team the context they need before the first conversation. These tools are built during this stage and deployed in Awareness and Discovery.
Custom Tool Development
SEO
Why This Matters
Why This Matters
What fits our new life?
What fits our new life?
What fits our new life?
What fits our new life?
What fits our new life?
What fits our new life?
What Downsizers Seek
Proof of single-level or lift-ready designs
Clear maintenance requirements
Security and accessibility features
Proximity to services and family
Realistic build timelines
Strategic Insight
Strategic Insight
Strategy
01
Navigation organised by lifestyle goals first, then location, then specific plans. Prominent filters for accessibility features (wide hallways, step-free entries), maintenance level (lock-and-leave, low-upkeep exteriors), and energy efficiency (solar-ready, high insulation). Make finding the right home intuitive, not exhausting.
Website UX/UI & Development
CRO
02
SEO targeting for phrases downsizers actually use: "single-level homes [city]," "low-maintenance builders," "downsizer-friendly designs," "accessible home builders." Capture their intent when they're actively exploring options, using the content architecture developed in the Catalyst stage.
SEO
Content Production
03
SEO targeting for phrases downsizers actually use: "single-level homes [city]," "low-maintenance builders," "downsizer-friendly designs," "accessible home builders." Capture their intent when they're actively exploring options, using the content architecture developed in the Catalyst stage.
Social Ads
Performance Display
Ad Creative Development
04
Deploy the brief assessment tools created in Catalyst. These capture lifestyle priorities, accessibility requirements, and timeline expectations while feeling helpful rather than salesy. Every lead that comes through includes context your sales team needs to have meaningful first conversations.
Custom Tool Development
CRO
05
Suburb and region profiles focused on what matters to downsizers: proximity to medical services, public transport quality, shopping and community centres, and walkability scores. Show you understand their life beyond the property boundary. Make location decision-making easier and more confidence-inspiring.
Content Production
SEO
06
Short 60 to 90-second video walkthroughs of completed homes. Highlight accessibility features in action, demonstrate maintenance benefits, and show real outcomes for real downsizer clients. Hosted on your website and optimised for YouTube searches. Authentic proof beats any written claim.
Video
SEO
Performance Focus
Search visibility for downsizer-specific terms
Filter usage rates on website
Qualified lead generation (with context)
Video engagement and completion rates
Performance Focus
Search visibility for downsizer-specific terms
Filter usage rates on website
Qualified lead generation (with context)
Video engagement and completion rates
Prove it's right for us
Prove it's right for us
Prove it's right for us
Prove it's right for us
Prove it's right for us
Prove it's right for us
What Downsizers Need
Clear comparisons without complexity
Inclusion vs upgrade transparency
Warranty and aftercare details
Builder stability proof
Strategic Insight
Strategic Insight
Strategy
01
Website UX/UI & Development
CRO
02
SEO
Content Production
03
Email/SMS Nurture
Content Production
04
CRM
Marketing Automation
05
Custom Tool Development
CRO
Performance Focus
Performance Focus
Make it simple
Make it simple
Make it simple
Make it simple
Make it simple
Make it simple
Decision Drivers
Timeline confidence
Process transparency
Communication clarity
Aftercare assurance
Strategic Insight
Strategic Insight
Strategy
01
Friction-free landing pages that capture lifestyle preferences (single-level priority, accessibility requirements, maintenance expectations), and a desired move-by date upfront. One-tap phone booking or instant SMS connection. Mobile-optimised forms with minimal fields. Fast qualification leads to faster, more productive appointments.
Landing Pages
CRO
02
CRM integration that pre-populates lead records with all the context captured through earlier touchpoints: assessment responses, content consumed, plans viewed, and tools used. Response SLAs to ensure speed-to-contact. Offline conversion tracking (display home visits, contracts signed) fed back to advertising platforms for optimisation. Marketing truly supports the sales close, not just the lead generation.
CRM & Marketing Automation
Attribution & Integrations
Offline Conversion Tracking
03
Paid search targeting decision-ready phrases: "downsizer homes available now," "move by [specific date]," "ready-to-build single-level." Capture buyers at the moment they're ready to commit. Budget concentrated on high-conversion intent, not broad awareness.
Search Ads
Remarketing
04
Established connections to mortgage brokers who understand downsizer situations (equity release, asset downsizing, retirement income assessment). Co-branded content or warm referral pathways. Addresses a major decision blocker before it derails the sale. Shows you support the whole journey, not just your part of it.
Content Production
05
Simple, visual explainers of your contract terms, payment schedule structure, and change-order process. Available as short video or downloadable PDF. Reduces contract-signing anxiety and speeds decision-making. Pre-emptively answers the questions your sales team hears repeatedly, making their consultations more productive.
Video
Content Production
Performance Focus
Performance Focus
This fits perfectly
This fits perfectly
This fits perfectly
This fits perfectly
This fits perfectly
This fits perfectly
Advocacy Drivers
Satisfaction the home truly suits their next chapter
Trust earned through reliable delivery and aftercare
Gratitude for a patient, pressure-free process
Helpfulness guiding peers through the transition
Building Advocates
Building Advocates
Strategy
01
Regular email and SMS with visual progress photos and clear next steps in the build process. Keeps clients calm and informed during what can be an anxious period. Reduces unnecessary phone calls to your team. Sets the foundation for positive reviews by maintaining confidence throughout construction.
Email/SMS Nurture
CRM & Marketing Automation
02
Seasonal maintenance tips delivered at relevant times of year. Warranty reminders before expiry dates. Review requests sent at natural positive moments (after successful handover, after first season in home). Shows ongoing care beyond the sale. Generates organic positive feedback when clients are most satisfied.
Email/SMS Nurture
Content Production
03
Small, quiet morning display home tours exclusively for recent clients and their friends. Intimate group size (8 to 12 people maximum). Premium coffee and light catering. Feels like an exclusive invitation, not a sales event. Natural environment for clients to introduce builder to their network. Seeds high-quality warm referrals.
Content Production
04
Professional video testimonials (2 to 3 minutes) focused on lifestyle transformation, not just construction quality. How does daily life feel different? What worries disappeared? How does travel work now? Emotional stories resonate more than technical specifications. Use across website hero sections, social media, and paid advertising. Authentic client voices beat any agency-written ad copy.
Video
Content Production
05
Private Facebook group or email newsletter for downsizer clients. Share practical tips (garden maintenance shortcuts, local service recommendations, and energy efficiency tricks). Light-touch moderation required. Builds ongoing loyalty and generates continuous referral opportunities. Clients stay connected to your brand long after handover.
Social Ads
Email/SMS Nurture
Content Production
06
Simple, attractive referral programme: $1000 credit towards upgrades or selections when a referred friend signs a contract. Clear tracking system ensures rewards are delivered reliably. Downsizers naturally discuss their building experience with friends considering the same move. Make it easy and worthwhile for them to recommend you formally.
CRM
Marketing Automation
Performance Focus
Performance Focus
Capabilities
Every module is an option, not a must. We prioritise based on your USPs - e.g., single‑level specialists (emphasise Accessibility Pre‑Brief + Ease‑of‑Living Compare), KDR mastery (add Planning Feasibility Lite for established suburbs), energy performance (lead with Running‑Cost Estimator + spec proof), and lock‑and‑leave communities (strata clarity + security proof).